Last modified: 19 September 2025 

These Terms of Use (“Terms”) form a legally binding agreement between you and ZOOMIES S.R.L., a Romanian company with registered office at Str. Chindiei 22-24, Etj. 1, Ap. 2, Sector 4, 040185, Bucharest, Romania (“Zoomies,” “we,” “us,” or “our”). They govern your access to and use of the Zoomies mobile application, websites, dashboards, and related services (collectively, the “Service”). By installing or using the Service, you agree to these Terms. If you do not agree, do not install or use the Service. 

Quick summary (not a substitute for the Terms): 

• Zoomies lets you record your pet, upload those videos to our cloud, and get fun captions plus behavior insights generated by AI. 
• Our content is educational—not veterinary or emergency advice. 
• Subscriptions auto‑renew unless you cancel through your platform (Apple/Google) in time. 
• Upload only content you have the right to share. We may store videos for a limited retention period and are not a backup service. 

1. Who we are & contact info 

Contracting entity: ZOOMIES S.R.L. 

Address: Str. Chindiei 22-24 Etj. 1, Ap. 2, Sector 4, 040185, Bucharest, Romania 

Telephone: +40 770 263 578 

Email (general/legal): contact@zoomiesai.com 

If you live in the EU/EEA/UK, you may also be entitled to bring claims in your local courts as set out in Section 24. 

2. Eligibility 

You must be at least 18 (or the age of majority where you live) to use the Service. The Service is not intended for children under 13. If you are 13–17, you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. 

3. The Service; not veterinary or emergency advice 

Zoomies provides tools to capture, upload, and analyze pet videos using machine‑learning models that generate playful captions and informational behavior insights. Information and outputs are educational only and do not constitute veterinary, medical, nutritional, legal, or safety advice. Do not disregard professional veterinary advice because of something you read or receive through the Service. If you have an emergency or health concern, contact a veterinarian or emergency services immediately. 

4. Account registration & security 

You may need an account to use some features. Provide accurate information and keep your credentials confidential. You are responsible for all activity under your account. Promptly notify us of any suspected unauthorized use. We may require multi‑factor authentication or take other steps to secure the Service. 

5. User Content (your videos and other submissions) 

5.1 What is “User Content.” Any video, image, audio, text, data, or other material you upload, record, submit, or otherwise make available through the Service. 

5.2 Your responsibilities. You represent and warrant that you own or have obtained all rights necessary to upload and share User Content and to grant the licenses below; that your User Content and your use of the Service do not violate law or third‑party rights; and that people appearing in your content (if any) have given necessary permissions. You will not upload content that includes illegal activity, harassment, animal cruelty, or content that violates privacy or publicity rights. 

5.3 License to Zoomies. Solely to operate, provide, maintain, protect, and improve the Service (including to develop and enhance features and models), you grant Zoomies a non‑exclusive, worldwide, royalty‑free, sublicensable and transferable license to host, store, reproduce, process, adapt, translate, create derivative works from, publish, publicly display and perform (where applicable), and otherwise use your User Content. Personal data within User Content is handled in accordance with our Privacy Policy and applicable data protection laws; to the extent of a conflict, the Privacy Policy controls how we process personal data. 

5.4 Publicity & marketing. We will not use your User Content (or your name/likeness) for public marketing without your permission, except for (i) anonymized or de‑identified examples that do not reasonably identify you, or (ii) where you submit content to public features (e.g., public challenges or community galleries) that clearly state the content will be public. 

5.5 Retention & deletion. Zoomies is not a content‑storage or archiving service. We may retain User Content on our systems only for a limited period (currently [X] days from upload, unless you save to your local library or otherwise specified in the app). We may delete User Content at any time after the retention period or if required by law, to enforce these Terms, or for security/operational reasons. We encourage you to download and back up anything you wish to keep. 

5.6 Feedback. If you provide feedback or suggestions, you grant us a non‑exclusive, perpetual, irrevocable, royalty‑free license to use them without restriction or compensation.

6. AI‑generated outputs 

The Service may generate text, labels, plans, or other outputs (“AI Outputs”). AI Outputs may be inaccurate, incomplete, or inappropriate for your specific situation. You are responsible for evaluating and safely using any AI Outputs, including with professional guidance where appropriate. We grant you a non‑exclusive license to use AI Outputs for your personal, non‑commercial purposes; Zoomies and its licensors retain all rights in the models and Service. Do not represent AI Outputs as professional veterinary advice. 

7. Acceptable use & animal‑welfare rules 

You agree not to, and not to help others to: 

• Upload content that depicts or encourages animal abuse, cruelty, or unlawful training methods; 
• Violate any law or third‑party rights (including copyright, privacy, publicity, or data protection laws); 
• Decompile, reverse engineer, or attempt to access the Service’s source code except where permitted by law; 
• Access or use the Service to build a competing product or to benchmark without permission; 
• Interfere with or disrupt the Service, or attempt to bypass security or usage limits; 
• Record in unsafe situations (e.g., while driving) or in locations where filming is prohibited; 
• Use robots, scrapers, or similar tools except as permitted by robots.txt or our written approval. 

We may suspend or remove content or accounts for violations. 

8. Subscriptions, free trials, billing & platform purchases 

8.1 Auto‑renewal. Paid plans (including free trials that convert) auto‑renew until canceled. You authorize recurring charges to your payment method for the applicable subscription price plus taxes and fees. 

8.2 How to cancel. If you purchased through Apple’s App Store, manage or cancel in your Apple account settings. If you purchased through Google Play, manage or cancel in your Google account settings. Uninstalling the app does not cancel your subscription. Cancel at least 24 hours before the current term ends to avoid renewal charges. 

8.3 Pricing changes. We may change prices in accordance with platform rules and applicable law. We will give notice as required, and you may cancel before changes take effect. 

8.4 Trials & promotions. Trials convert to paid unless canceled in time. Promotional offers may have additional terms presented at sign‑up. 

8.5 Refunds. Purchases made through Apple or Google are billed and managed by those platforms and are subject to their refund policies. Where permitted by law, Zoomies is not able to process or override platform refunds for in‑app purchases. For purchases made directly from Zoomies (if offered), our refund terms will be shown at checkout and/or in your account.

8.6 EU/UK consumers — right of withdrawal. If you’re an EU/UK consumer, for qualifying purchases you may have a 14‑day right to withdraw from a distance contract. However, for digital content not supplied on a tangible medium and digital services, you may lose this right once performance begins with your express consent and acknowledgment. If your plan includes a service that begins within the withdrawal period and you cancel within 14 days, you may owe a proportionate amount for the service already supplied. We will provide withdrawal instructions (including a model form) where applicable (see Annex A). 

9. Third‑party products, services & links 

The Service may integrate with or link to third‑party websites, devices, trackers, or services. We are not responsible for third‑party content, products, terms, or policies. Your use of third‑party services is governed by their terms. 

10. App stores; device requirements 

Your use of the app is also subject to the terms of the store from which you downloaded it (e.g., Apple App Store or Google Play). Those providers may be third‑party beneficiaries of some provisions of these Terms and may enforce them. You are responsible for obtaining compatible devices, operating systems, and internet access; carrier data charges may apply. 

11. Software updates & changes to the Service 

We may provide automatic or manual updates or modify or discontinue features. Where required by law (e.g., EU conformity updates), we will provide security and functionality updates and information on installing them. Certain features may become unavailable if you do not install updates. 

12. Intellectual property; license to use the app 

The Service, including software, interfaces, designs, and content (excluding User Content), is owned by Zoomies or its licensors and is protected by intellectual‑property laws. Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to install and use the app for your personal, non‑commercial use. We reserve all other rights. 

13. Open‑source software 

The Service may incorporate open‑source components. Licenses for those components apply to the extent they are more restrictive or grant you additional rights. A list of open‑source notices (if applicable) will be provided in‑app or on our site.

14. Term; suspension; termination 

These Terms remain in effect until terminated. You may stop using the Service and delete your account at any time. We may suspend or terminate your access for violation of these Terms, unlawful conduct, suspected fraud/abuse, or to protect the Service or other users. Upon termination, your license ends and you must delete the app; certain provisions survive (e.g., Sections 5–8, 11–26). 

15. Disclaimers 

The Service and all content and AI Outputs are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be uninterrupted, error‑free, or that content will be accurate or reliable. 

EU/EEA consumers – conformity. If you are an EU/EEA consumer, statutory conformity and remedies for digital content/services apply. Nothing in these Terms limits those statutory rights. 

16. Limitation of liability 

Nothing in these Terms excludes liability that cannot be limited by law (e.g., for death or personal injury due to negligence, or for willful misconduct). To the maximum extent permitted by law, Zoomies will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, data, goodwill, or business interruption; or cost of substitute services—arising out of or relating to the Service or these Terms—even if foreseeable. To the extent permitted by law, our total liability for all claims in any 12‑month period will not exceed the greater of (i) USD $500 or (ii) the amounts you paid to Zoomies for the Service in that period. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. 

17. Indemnification 

You agree to defend, indemnify, and hold harmless Zoomies and our directors, officers, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service; or (c) your breach of these Terms or violation of law. 

18. Copyright complaints (including DMCA – U.S.) 

If you believe content on the Service infringes your copyright, you may submit a notice to our designated agent with the following information: (i) your physical or electronic signature; (ii) identification of the copyrighted work; (iii) identification of the allegedly infringing material and information reasonably sufficient to locate it; (iv) your contact details; (v) a statement that you have a good‑faith belief the use is not authorized; and (vi) a statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized to act. Counter‑notices must include the information required by 17 U.S.C. §512(g). 

Designated agent (fill in): 

Name/Dept: [DMCA Agent Name] 

Address: [Street, City, State, ZIP, Country] 

Email: [copyright@zoomiesai.com] 

Telephone: [+XX XXX XXX XXXX] 

19. Dispute resolution; arbitration; venue 

19.1 Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@zoomiesai.com with “Dispute Notice” in the subject line and a description of the claim. If we cannot resolve it within 30 days, either party may proceed as below. 

19.2 U.S./Canada users – binding arbitration & class waiver. If you reside in the U.S. or Canada, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis under the AAA Consumer Arbitration Rules. Arbitration will take place in Bucharest, Romania or your U.S./Canadian county of residence, at your election, in English. Class and representative actions are not permitted. Either party may seek injunctive relief in court to prevent misuse of intellectual property. Opt‑out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@zoomiesai.com with your name, the email associated with your account, and a clear statement that you want to opt out. 

19.3 EU/EEA/UK consumers. If you live in the EU/EEA/UK, you may bring proceedings in the courts of your place of residence. You may also access the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. 

19.4 Rest of world. Unless prohibited by law, disputes will be subject to the courts specified in Section 24. 

20. Export controls & sanctions 

You agree to comply with applicable export control and sanctions laws and represent that you are not located in a sanctioned country or on a sanctions list. You will not export or re‑export the app except as authorized by law. 

21. Privacy 

Our Privacy Policy explains how we collect and process personal data. By using the Service, you acknowledge that we will process personal data as described there.

22. Changes to these Terms 

We may modify these Terms. If we make material changes, we will provide notice as required by law (e.g., via the app or email). The updated Terms will be effective when posted or on the date specified in the notice. If you do not agree, you must stop using the Service and, if applicable, cancel your subscription. 

23. Miscellaneous 

Entire agreement. These Terms (and policies referenced here) are the entire agreement between you and Zoomies. 

Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or asset sale. 

Severability. If a provision is unenforceable, the remainder remains in effect, and a valid term will be substituted that most closely reflects the intent. 

No waiver. Failure to enforce is not a waiver. 

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control. 

Electronic communications. You consent to receive notices electronically. 

Headings. Headings are for convenience only. 

24. Governing law & venue 

These Terms are governed by the laws of Romania, without regard to its conflict‑of‑laws rules, except that mandatory consumer‑protection laws of your country of residence still apply. Subject to Section 19, the exclusive venue for disputes is the competent courts in Bucharest, Romania. EU/EEA/UK consumers may bring claims in their local courts. 

25. Contact 

Questions about the Service or these Terms? 

Email: contact@zoomiesai.com 

Address: Str. Chindiei 22-24, Etj. 1, Ap. 2, Sector 4, 040185, Bucharest, Romania

Annex A — Model withdrawal form (EU/UK consumers) 

(Complete and return this form only if you wish to withdraw from a contract within 14 days.) 

— To: ZOOMIES S.R.L., Str. Chindiei 22-24, Etj. 1, Ap. 2, Sector 4, 040185, Bucharest, Romania; contact@zoomiesai.com 

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of: [description of subscription or purchase] 

— Ordered on (*)/received on (*): [date] 

— Name of consumer(s): [name] 

— Address of consumer(s): [address] 

— Email used for purchase: [email] 

— Signature of consumer(s) (only if this form is notified on paper): [signature] 

— Date: [date] 

(*) Delete as appropriate. 

Annex B — Community Guidelines (summary) 

• Be kind to animals: no abusive, violent, or unlawful content. 
• Film safely and respectfully; obey local filming laws. 
• Respect privacy; get consent when recording people. 
• Share only what you have rights to share. 
• Don’t spam, game, or abuse the Service. 
• We may remove content or restrict accounts that violate these rules.