Last modified: 19 September 2025 

Introduction 

This privacy policy describes how we will collect, use, share and otherwise process your personal data in connection with your use of: 

• “ZoomiesAI” mobile application software available on mobile app stores and our site on https://zoomiesai.com(App). 
• Any of our services that are accessible through the App (Services). 

This App is not intended for children and we do not knowingly collect data relating to children. 

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. 

At a Glance 

This Privacy Policy explains how ZoomiesAI collects and uses your information. In short: 

• We process videos of your pet to provide entertaining remarks and behavior analysis. 

• Videos are stored temporarily in the cloud for processing and then deleted within a limited period, unless you save them to your Zoomies App Library. 

• You control your account data and can request deletion at any time. 

This summary is for convenience only — please review the full policy for complete details. 

Children Under the Age of 18 

The App is not intended for children under 18 years of age. No one under age 18 may provide any information from children under 18. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this App. 

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. 

We also comply with the Children’s Online Privacy Protection Act (COPPA) in the United States. Even though our Services are not directed to children, COPPA requires us to state clearly that we do not knowingly collect personal information from anyone under the age of 13 in the United States. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.

If you believe we might have any information from or about a child under 18, please contact us at privacy@zoomiesai.com. 

Important information and who we are 

ZOOMIES S.R.L. is the controller and is responsible for your personal data (COMPANY, we, us or our). 

We have appointed a data privacy manager. If you have any questions about this privacy policy, please contact them using the details set out below. 

Contact details 

Our full details are: 

• Full name of legal entity: ZOOMIES S.R.L., 

• Headquarters: Bucharest, Romania, Sector 4, Str. Chindiei 22-24 Etj. 1 Ap. 2, 

• Sole identification code 50994046 

• Email address: contact@zoomiesai.com 

• Postal address: Bucharest, Romania, Sector 4, Str. Chindiei 22-24 Etj. 1 Ap. 2 

Additional Contact Method for US Residents 

If you are a resident of the United States and wish to exercise privacy rights under state law, you may also reach us at our number: +40 744 343 333. 

Supervisory authorities 

You have the right to lodge a complaint at any time with your local data protection authority. 

A list of supervisory authorities in the EU/EEA and the UK is available on the European Data Protection Board website and the UK Information Commissioner’s Office website. 

Changes to the privacy policy and your duty to inform us of changes 

We keep our privacy policy under regular review. 

This version was last updated on the date shown above. It may change and, if it does, those changes will be posted on this page and notified to you by email or when you next start the App or log onto your account. The new notice may be displayed on-screen and you may be required to read and acknowledge the changes to continue your use of the App or the Services. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. 

Third party links and sites

Our App and Services may, from time to time, contain links to and from the websites of third parties. Please note that these websites (and any services accessible through them) are controlled by those third parties and are not covered by this privacy policy. You should review their own privacy documentation to understand how they use your personal data before you submit any personal data to these websites or use these services. 

The data we collect about you 

We collect, use, store and transfer different kinds of personal data about you. To make it easier for you to use this privacy policy, we group these into the following categories. Each of these categories is described in more detail below in the section Description of categories of personal data. 

• Identity Data. 

• Contact Data. 

• Profile Data. 

• Transaction Data. 

• Device Data. 

• Content Data. 

• Usage Data. 

• Security Data. 

• Cookies Data. 

• Marketing and Communications Data. 

• Social Media Data. 

• Feedback Data. 

• Personalisation Data. 

We do not intentionally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). 

We will collect data relating to criminal offences through the measures we take to secure and protect our App and users. Further details can be found in the section Criminal offence data and special category data below. 

How is your personal data collected? 

We collect your personal data in the following way: 

• Registration. We collect your Identity Data and Contact Data when you register your account with us. 

• Communications. When you communicate with us via email, telephone, one of our online forms or chat we collect your Contact Data. If you contact us through the 4 

App using the chat function, we also collect Device and Cookies Data to operate our chat function and respond to your messages. If the communication relates to an error or problem you are having with the App or one of our Services, we will also collect Usage Data for diagnosis and improvement. 

• Information we collect through monitoring the use of our App, Sites and Services. Each time you access and use our App and Services we collect information about that access and use, being Device, Content, Cookies, and Usage Data. 

• Direct Marketing. We collect and record Direct Marketing Data when we add you to our marketing database, you request to change your direct marketing preferences, or you interact with our direct marketing communications, or we receive prospect information from our data broker partners. 

• Social Media Data. We collect Social Media Data when you choose to connect your social media account to your account. 

How we use your personal data 

We will only use your personal data when we have a lawful basis to do so. Our lawful basis for each purpose for which we use your personal data is specified below. Most commonly we will use your personal data in the following circumstances: 

• Performance of a contract. Where we need to process your personal data to perform a contract with you or where you ask us to take steps before we enter into a contract with you. Where we rely on performance of a contract and you do not provide the necessary information, we will be unable to perform your contract. 

• Legitimate interests. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. 

• Legal obligation. Where we need to use your personal data to comply with a legal or regulatory obligation. Where we rely on legal obligation and you do not provide the necessary information, we may be unable to fulfil a right you have or comply with our obligations to you, or we may need to take additional steps, such as informing law enforcement or a public authority or applying for a court order. 

• Consent. Where you have freely consented before the processing in a specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us (see Your legal rights below). 

Delivery and improvement of our App and purchases

Account management

Direct marketing 

Troubleshooting, improvement and security

Rights and obligations 

Other communications

Business contacts 

Automated decision making and profiling 

We do not make decisions based solely on automated processing or profiling that produce legal effects concerning you (or have similarly significant effects).

Criminal offence data and special category data 

We do not intentionally collect criminal offence data about you. However we may process data relating to criminal offences in monitoring the use of our App for security purposes, where we suspect you may have committed a crime, such as attempting to make a fraudulent purchase or claim or circumvent the security of the App or Services. In such circumstances we will provide that information to law enforcement and/or use it to establish, exercise or defend a legal claim. In those circumstances, according to the type of activity and purpose, we will rely on legitimate interests (protecting our business, employees and other users) and legal obligation (where required by legal, judicial or law enforcement to disclose or process that information). 

Disclosures of your personal data 

We may share your personal data with the following third parties: 

• External third parties. 

• Your Appstore Provider and mobile network operator to allow you to install the App. 

• Service providers acting as processors based in the US, the EEA, or the UK who provide IT and system administration services, hosting services for our App, delivery and logistics services, payment processing, fraud and identity verification providers, customer service support, email delivery and administration, and data storage and analysis. 

• Where necessary, our professional advisors based in the US, the EEA, or the UK including lawyers, auditors, insurers, consultants who provide legal, accounting, insurance and other similar services. 

• Your service providers that you have appointed, and we need to contact to fulfil your requests, such as your banking or payment card provider to process your transactions. 

• Third party partners where you have subscribed to receive marketing from or with them. 

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. 

• Regulators, law enforcement, public authorities or other third parties where necessary to exercise our rights or comply with a legal obligation. 

Artificial Intelligence and Machine Learning Providers 

We may also share your Content Data (such as uploaded videos) with carefully selected third-party providers who operate artificial intelligence and machine learning tools that process and analyze videos on our behalf. These providers act 9 

strictly under our instructions and are prohibited from using the videos for any purpose other than delivering Services back to you. 

International transfers 

Whenever we transfer your personal data out of your jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or 

• We will use appropriate safeguards, such as standard contractual clauses approved by regulators. 

Please contact the data privacy manager using the contact details above if you want further information on the specific mechanism used by us when transferring your personal data out of your home jurisdiction. 

Data security 

All information you provide to us is stored on our secure servers and located in the EEA, UK or US. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using adequate industry standard technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our App or Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Once we have received your information, we will use strict procedures and security features to protect your personal data from loss, unauthorised use or access.Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users. 

We have put in place procedures to detect and respond to personal data breaches and notify you and any applicable regulator when we are legally required to do so. 

Data retention 

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting us. 

• Customer Data: By law we have to keep basic information about our customers (including Contact, Identity, Security and Transaction Data) for seven (7) years after they cease being customers for tax purposes. 

• Inactive Accounts: If you do not use the App for a period of six (6) months then we will treat the account as expired and will delete your personal data.

• Pet Videos and Photos: By default, videos and photos you upload for analysis are retained in the cloud for up to thirty (30) days for processing, then deleted automatically. Copies remain in your local App Library unless you choose to delete them. 

In some circumstances you can ask us to delete your data: see Your legal rights section below for further information. 

Once we no longer have a legal right to hold your personal data, we will delete or, in some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

If you do not use the App for a period of 6 months then we will treat the account as expired and will delete your personal data. 

Your legal rights 

You have the following rights under data protection laws in relation to your personal data. 

• Access. Request access to and/or a copy of the personal data we process about you. 

• Correction. Request correction of any incomplete or inaccurate data we hold about you. 

• Deletion. Request us to delete or remove personal data where there is no good reason for us continuing to process it. 

• Objection. Object to our processing where we rely on legitimate interests or for direct marketing. 

• Restriction. Request that we restrict or suspend our processing in certain scenarios. 

• Data portability. Request we transfer certain of your personal data to you or your chosen third party in a machine-readable format (where applicable). 

• Withdraw consent. Withdraw your consent at any time where we are relying on consent to process your personal data. 

If you are unhappy with how we process your personal data, we ask that you contact us first using the details below so that we have the chance to put it right. However, you also have the right to make a complaint to the data protection regulator in your home jurisdiction at any time. You can exercise any of these rights at any time by contacting us at contact@zoomiesai.com 

Additional Rights for US Residents 

Depending on your state of residence, you may have the following rights under applicable US privacy laws (such as the California Consumer Privacy Act, as amended by the CPRA):

• Right to Know the categories of personal information we collect and the purposes for which we use it. 

• Right to Access the specific personal information we hold about you. 

• Right to Delete your personal information. 

• Right to Opt-Out of Sale or Sharing of personal information (Zoomies does not sell personal information, but we provide this right). 

• Right to Limit Use of Sensitive Personal Information (we do not use sensitive personal data for unrelated purposes). 

• Right to Non-Discrimination for exercising your privacy rights. 

To exercise these rights, please contact us at contact@zoomiesai.com or call our toll-free number listed above. 

Cookies and Similar Technologies 

We use cookies, device identifiers, and similar tracking technologies to recognize your device, maintain your session, analyze how you use the App, and personalize your experience. 

For US users, certain state privacy laws require us to honor “Do Not Track” or Global Privacy Control (GPC) signals from your browser. Where legally required, we will treat such signals as a valid request to opt out of targeted advertising or data sharing. 

For more information, please review our Cookies Notice. 

Financial Information and Payments 

We do not store your payment card numbers. All purchases are processed by trusted third-party providers (such as the Apple App Store or Google Play) under their own privacy policies. We receive only limited transaction details necessary to confirm your purchase and deliver our Services. 

Description of categories of personal data 

• Identity Data: first name, last name, title, date of birth and Profile Data. 

• Contact Data: first name, last name, contact address, email address and telephone numbers, your communication preferences and copies of the communications between you and us. 

• Profile Data: your email address, username and password. 

• Transaction Data: billing and delivery addresses, payment card details, history of your payments, purchases, deliveries, returns and refunds and the applicable terms and conditions of your purchases. 

• Device Data: the type of device you use, your unique device identifier, mobile network information, your mobile operating system, the type of mobile browser you use, IP address, time zone setting.

• Content Data: information that you store or generate in the App, being photos, videos and associated metadata, check-ins, posts and messages. 

• Usage Data: logs and detail of your use of our Apps and Services, being the dates and times on which you download, access and update the App and our Services, any error or debugging information, and the resources that you access and the actions we and you take in relation to them and Cookies Data. 

• Security Data: information we collect about your use of the App, our Services and our Sites in order to ensure your and our other users’ safety and security, being Usage Data, the Cookies Data generated and the information provided to us by our payment processing provider. 

• Cookies Data: the information collected through the cookies and similar technologies listed in our Cookies Notice. 

• Direct Marketing Data: your direct marketing preferences, consents for receiving direct marketing from us and/or our third parties and the history of the direct marketing communications we have sent to you. 

• Social Media Data: your social media account information. 

• Feedback Data: your feedback and survey responses. 

• Personalisation Data: Cookies Data, Device Data, Content Data, Transaction Data, Connected Data, Social Media Data, Usage Data, Location Data, and the preferences we have inferred you have and use to personalise the App and Services. 

• Location Data: information about your general location (such as IP-based location) and precise location if you enable location services on your device. Videos and photos may also include location metadata if you allow your device to capture it. 

• Video and Photo Storage: Content Data that includes videos and photos you upload for analysis is stored temporarily in the cloud for processing. These files are deleted automatically after thirty (30) days unless you choose to save them to your Zoomies App Library.